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Our Services

Emergency Department

Emergency Department - when you need help fastWhen you have a medical emergency, you need help fast. Our emergency room has a tradition of caring for our community quickly, carefully and professionally you’ll get the finest medical treatment available, right here. Our Emergency Room offers you an experienced, skilled staff and prompt, courteous a word, everything you could ask for in emergency care.

Our Approach

The overall approach in our Emergency Department focuses on the team of medical professionals all board certified or eligible and extremely proficient in emergency medicine. The Department offers emergency medical care 24 hours a day, 7 days a week and is for patients whose needs range from life-threatening conditions to less urgent needs like colds or cuts. Essential to its efficient operation is the triaging of patients according to the range of illnesses or conditions they present. The Emergency Department is state-of-the-art, to treat patients in need of critical care with a full complement of support services in diagnostic imaging, surgery and laboratory analysis.

Our Team

  • Todd Howland, MD, Director
  • Nina Maravegias, MD
  • Jeff Schoub, MD
  • James Cimo, MD
  • Rosemarie Heiss, DO
  • Halina Jandura-Cessna, MD
  • Brian Kerrigan, 
  • John Marshall, MD

The Emergency Department at Massena Memorial provides benefits that include:

  • A management team of Emergency Room physicians and specially trained registered nurses focused on emergency medicine and its demanding needs
  • Immediate and responsive care
  • A triaging system that quickly assesses patient conditions
  • A department that integrates seamlessly with other areas of the hospital to access needed diagnostic and treatment services quickly.

You are triaged

  • Whether you arrive by private vehicle or ambulance, you will be seen by a trained registered nurse who will triage you.  Triage means to sort or place in order of most serious to least serious.   Patients with more serious problems are seen first.  When ill or injured patients arrive at the same time, those with less serious emergencies must wait.  The Emergency Department (ED) does not accept appointments.
  • In triage your vital signs and a brief medical history will be taken.  After you have been triaged, you or your family will check in at the registration desk.  If a bed is immediately available, you may be registered at the bedside.  If a bed is not available, you will be asked to sit in the waiting room until one becomes available.  While you are waiting, please do not eat or drink anything because this may alter test results.

You are placed in an ED room.

  • To be examined by the physician, you must undress and put on a hospital gown.  The gown ties in the back.  You may be attached to a monitoring system to observe your vital signs.  These devices are very sensitive and may sound an alarm when you move.

You are examined

  • While in the ED room you will be examined by the staff as soon as possible.  However, they may be delayed if more critical patients arrive unexpectedly.
  • Tests are performed
  • The physician may order X-rays or other tests he/she feels are necessary.  Some tests require blood to be drawn, while others may require you to go to another department Obtaining results of the tests take time, and can take anywhere from one to two hours.  If at any time you do not understand a procedure, please ask the nurse or physician.

Admission desk at the ERPhysician explains test results and treatment.

When your x-rays and lab work are completed and available, the physician will explain the findings.  Occasionally, additional tests may be necessary.  If more tests are necessary, you may have to stay in the ED longer.

You are treated.

Depending on your particular emergency, your treatment may be simple or complex.  The treatment which may be carried out by the physician or the nurse may consist of splints, bandages, IVs or medication.  It may take a few minutes or several hours, depending on your illness or injury and the presence of other critical patients.

You are admitted to the hospital or discharged.

  • The physician will determine if you are to be admitted or discharged.  The ED physician may speak with your family physician or other specialists about your treatment.  Sometimes calls to other physicians cause delays.
  • If there is a change in your X-ray reading or any additional information we need to tell you, a nurse or MD will call or write.
  • If you are admitted and all the beds are being used, you may have to wait in the ED until another patient is discharged.  As soon as the room is prepared, you will be taken to your room.
  • If you are discharged home, the physician or nurse will provide you with a copy of your discharge instructions and any prescriptions.  They will explain your instructions and prescriptions and answer any questions you may have.

If you have any questions concerning your treatment, call us immediately at 315-769-4243.

It's About Time. ER wait times you can count on. For a current ER wait time, download the free MMH smartphone app now.