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MMH Starts 2018 with Joint Commission Accreditation and Growth with New DaVinci Surgical Program

February 26, 2018

For the first month of 2018, MMH’s North Country Family Network of Clinics has treated over 5,000 patients, 68% higher than last year.

Massena Memorial Hospital officials shared at the monthly Board of Managers meeting the hospital has earned The Joint Commission’s Gold Seal of Approval® for Hospital Accreditation by demonstrating continuous compliance with its performance standards. This accreditation reflects the Massena Memorial’s commitment to providing safe and effective patient care. MMH underwent a rigorous survey evaluating compliance with over 1,400 hospital standards. 
“We are pleased to receive accreditation from The Joint Commission, the premier health care quality improvement and accrediting body in the nation,” added Bob Wolleben, FACHE, Chief Executive Officer. “Staff from across our organization continue to work together to develop and implement approaches that improve care for the patients. MMH staff is dedicated to delivering the best patient experience to every individual who comes through our doors.” 
Additionally, Wolleben reported the hospital has experienced significant improvements in the Press Ganey patient surveys in three areas; Nursing, Hospitalist Program and Medication Management. MMH scored in the 95 percentile in New York State among their peer group “Nurses treat you with courtesy and respect.” As MMH continues to develop the Hospitalist Program, it has driven a positive effect of the patient surveys regarding Physician Communication ranking in the 85 percentile. And MMH communications about medications earned the 91 percentile. Improving communication about medications has been aided by the MMH Foundation’s support of a patient folio given to each patient which organizes patient medication and educational materials for the patient’s use.
January’s financials resulted in a loss from operations of $75,341. The hospital has been diligent in controlling expenses such as replacing locum hospitalists with employed Hospitalists. Additionally, the first month of 2018, MMH’s North Country Family Network of Clinics has treated over 5,000 patients, 68% higher than last year. 
Pat Facteau, Chief Financial Officer noted, MMH has been notified by Medicare that the Low Volume Adjustment has been reinstated. This equates to the rate MMH was being reimbursed through the Medicare program prior to October 1, 2017. This reinstates $800,000; Medicare has traditionally paid to MMH in the hospital’s Medicare base rate.
Other positive news includes the continued growth of the hospital’s minimally invasive daVinci robotic surgical program. Dr. Jeffrey Greenberg, OB/GYN and Dr. Dalkeith Facey, General Surgeon, volume continues to grow. The da Vinci surgery offers patients: less blood loss, less pain, shorter hospital stay, and small incisions for minimal scarring.
At Massena Memorial Hospital, we are committed to providing the latest technology that advances patient care in the communities we serve.  
Wolleben added, “Despite the challenges that pop-up every day, we are making real progress on this front as evidenced by the growing number of patients we serve both in the hospital and our outreach clinics. As noted we are making investments in bringing new physicians and services to the hospital that will serve our community well into the future.”
“We continue to focus as a team on the future to ensure MMH is a place where patients want to come, physicians want to practice, our employees want to work and of course our community chooses for their medical and healthcare,” Wolleben added.