Access portions of your health information online, versus over the phone or in person.
To do the self enrollment form, you will need your Massena Hospital Medical Record number, and email address registered with the Hospital. If you need more information, please call 315-769-4386. Thank you.
Your time is valuable. The Portal makes time-consuming tasks simple.
Access to the Portal is on your schedule, at home, on vacation or at another medical office.
You can connect with your providers and keep your family informed at the same time.
All of the information in the Portal comes from your Massena Hospital Electronic Health Record.
If you are already enrolled, click on the Log on Button above. Then, simply enter your user name and password.
If you have not received a logon ID, you will need to stop by or call medical records. Or you can use the self enrollment button above; You will need to have your Medical Record# and the current email address you have on file with the hospital.
Yes, You will need to fill out the Proxy Request from and bring it to the Medical Records Department.
No. You will need to contact your Physician for information regarding appointments and office visits.
Please contact the Medical Records Department for more information on how to amend your record. 315.769.4386 or email us at firstname.lastname@example.org
Contact your primary care physician or the provider who ordered the test.
No. Always follow-up with your healthcare provider regarding any test results.
You will receive an email regarding new activity on your patient portal account. Some tests are available as quickly as 72 hours after the test is performed.
Yes. Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted. You and authorized family members are the only ones who can access your Portal. Also, a timeout feature protects your information if you leave the Portal page open.
There is a Contact Us section on the homepage of the Portal that allows you to submit any questions you have regarding the Portal or you can email email@example.com or you can leave a message at 315.769.4386. Please allow 1-3 business days for a response. Please feel free to contact us with any suggestions or improvement you have regarding the portal.