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For Patients & Visitors

Patient Charges

Massena Memorial Hospital is a participating provider in health plan networks; examples include Medicare, Medicare Managed Care, Medicaid, Medicaid Managed Care, Blue Cross, St. Lawrence-Lewis, Pomco, Resolve, Fidelis, United Healthcare, Tricare, MetroKingston, and Aetna. Some health plans use smaller networks for certain products they offer so it is important to check whether we participate in the specific plan you are covered by.

If you have questions about your specific plan, please contact

MMH Patient Financial Counseling Department at (315)769-4219

It is also important for you to know that the physician services you receive in the Hospital are not included in the Hospital’s charges. Physicians who provide services at the Hospital may be independent private practice physicians or they may be employed by the Hospital. Physicians bill for their services separately and may or may not participate in the same health plans as the Hospital. You should check with the physician arranging your Hospital services to determine which plans that physician participates in. Plan participation information for physicians employed by the Hospital can be requested by calling the MMH Patient Financial Counseling Department at (315) 769-4219. Massena Memorial Hospital contracts with a number of physician groups, such as emergency room physicians, anesthesiologists, radiologists, pathologists, and telemedicine providers to provide services at the Hospital. Contact information for the physician groups the Hospital has contracted with is available upon request by calling the MMH Patient Financial Counseling Department at (315)769-4219. You should contact these groups directly to find out which health plans they participate in.

You should also check with the physician arranging for your Hospital services to determine whether the services of any other physicians will be required for your care. Your physician can provide you with the name, practice name, mailing address and telephone number of any physicians whose services may be needed. Your physician will also be able to tell you whether the services of any physicians employed or contracted by Massena Memorial Hospital are likely to be needed, such as anesthesiologists, radiologists, pathologists and/or telemedicine providers. Contact information for these physicians is available by calling the MMH Patient Financial Counseling Department at (315)769-4219 or on the MMH website at www.massenahospital.org/for-patients-and-visitors/physician-directory/. You should contact these groups directly to find out which health plans they participate in.

Hospitals are required by law to make information available about their standard charges for the items and services they provide. This information is available by contacting the MMH Patient Financial Counseling Department at (315)769-4219. Please be aware that charges for your care may vary based on your pre-existing conditions, severity of your illness, and/or procedures performed, for example. Physician charges are separate from Hospital charges and include for example, Hospital employed providers, anesthesiologists, pathologists, radiologists, emergency room physicians and telemedicine providers.

If you do not have health insurance, you may be eligible for assistance in paying your Hospital bills. Information about financial assistance is available upon request by contacting the Hospital at (315)842-3067 or (315)769-4219. 

To view the Patient Access to Standard Charges and Provider Insurance Enrollment policy click here.