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For Patients & Visitors

Massena Hospital recently established a Patient and Family Advisory Council (PFAC) to improve the quality, safety and satisfaction of the hospital's care.

What is a PFAC?

MH's PFAC is a group of patients, family members, clinicians and administrators who will meet monthly, or as needed, to discuss improvement opportunities and develop effective strategies.

What is the role of a patient or family advisor?

Patient and family advisors are volunteers who will help improve care at Massena Hospital by sharing positive/negative experiences and offering suggestions and solutions. Advisors will contribute to the planning and implementation of improvement efforts through the attendance of monthly meetings.

Patient and family advisors must:

  • Be 18 years of age or older
  • Have received care from Massena Hospital in the last 3-5 years, or have a family member who received care
  • Be able to share their care experiences
  • Be team-oriented
  • Have good listening skills and the ability to consider other points of view
  • Maintain confidentiality at all times
  • Bring a positive attitude to meetings and discussions
  • Be dependable, regularly attend meetings and commit to a one-year term

Our patient and family advisors provide our administrators and clinicians with the opportunity to understand care experiences from the perspective of the patients and families we serve. These individuals will be invaluable in helping us improve our hospital.

If you are interested in becoming a patient or family advisor, please contact our PFAC Liasion. You can reach Chelsea by phone at (315)769-4262, or her email is

We hope you will join us in improving the care experience for all patients and families at Massena Memorial Hospital.