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About Us

Welcome to our Website

A message from the CEO

Thank you for visiting the Massena Memorial Hospital’s web site. I hope you find our website is useful and educational. Our hospital provides you with high-quality healthcare, administered by a team of professionals in a caring, compassionate, efficient and ethical manner that promotes the health and well-being of our community.

We put our patients first at the hospital and the outreach clinics in everything we do. We do this by listening to their concerns, understanding their needs, honoring their choices and keeping them informed. We believe that the best healthcare is based on lasting relationships between patients, providers and healthcare facilities, and that those relationships grow best through open communication and mutual respect.

Our employees and medical staff are committed to delivering both excellent care and offering a comfortable patient experience. We hope you never have to experience a medical emergency, such as a stroke, heart attack or car crash. However, if you do, you can be assured that our goal is to put you in skilled and caring hands as soon as possible. Our Emergency Department treated nearly 16,000 patients last year and almost 7,000 in the Walk-In Clinic.

As you explore our web site, you will find information about our services and new programs, a quick reference for healthcare information as well as items specific to Massena Memorial Hospital. You can receive physician referral through our “Find a Doctor/Practitioner” link or pre-register for your hospital stay or outpatient testing with our on-line registration services. You can also search for jobs and apply on line or send an email to a patient.

I invite you to learn more about our centers for emphasis, including Medical Imaging with the new 128 slice low rad CT Scanner or 3.0 Tesla MRI and Women’s Imaging Center, Emergency Medicine, Surgery, Walk-In Clinic, Tender Touches Birthing Center, rehabilitation services and much more.

As our campus expands not only with the Bushnell and Casey Medical Office Buildings and four off-campus centers to include Brasher Falls Family Health Center, the Norfolk Family Health Center, Louisville Family Health Center, Outpatient Center/Physical Therapy and now a beautiful new Medical Office Building across from the hospital; our services will continue to grow to meet the medical needs of the community we serve. 

MMH is committed to being your choice for a great place to recieve care, your doctor ot practice adn your friends and neighbors to work. Please send me a note at rwolleben@massenahospital.org and let me know how we are doing.

Robert Wolleben, FACHE
Chief Executive Officer
Massena Memorial Hospital

Our Service Plan

MMH Community Service Plan Executive Summary

Population health management focuses on understanding the health needs of the community, measuring and evaluating health status, and developing collaborative programs that will improve health outcomes. A shift is being made toward population health management by focusing on assessment, prevention wellness and chronic disease management.

Massena Memorial Hospital offers free screenings, community education, health fairs and primary care outreach clinics to ensure community members of all ages can benefit from prevention as much as possible. Furthermore, with the dramatic need for additional primary care providers throughout the North Country and New York State, Massena Memorial Hospital opened a Walk-In Clinic, open seven days a week, to ensure primary care and urgent care is available to all.

Effective population health management calls for building and sustaining strong partnerships. Rural hospitals such as Massena Memorial Hospital can work with their communities to create flexible and customized population health programs. The impact of these programs can be significant due to the strength of the relationship between the community and hospital.

By organizing our resources, Massena Memorial Hospital and its partner organizations in the local community and St. Lawrence County are working to establish successful community health initiatives and improve population health.

The New York State’s health assessment and health improvement plan, The prevention  Agenda is a call to action to local health departments, healthcare providers, schools, local agencies and business to collaborate at the community level to identify health priorities and implement a strategy for local health improvement that will contribute to improving the health status of New Yorkers. The Plan identifies five priorities for improving the health of all New Yorkers which include:

  1. Prevent Chronic Disease
  2. Promote a Healthy and Safe Environment
  3. Promote Healthy Women, Infants and Children
  4. Promote Mental Health and Prevent Substance Abuse
  5. Prevents HIV, STDs, Vaccine Preventable Diseases and Healthcare Associated Infections
 

The goal of the Prevention Agenda is to improve the health status of New Yorkers and reduce health disparities through increased emphasis on prevention. The Agenda requires public health agencies and healthcare facilities to choose two priorities and one disparity to overcome and also calls to action a broad range of stakeholders  to collaborate at the community level to assess health status and needs, identify local health priorities and plan and implement strategies for local health improvement.

Massena Memorial Hospital worked in partnership with St. Lawrence Health Initiative, St. Lawrence County Public Health, Claxton-Hepburn Medical Center, Canton-Potsdam Hospital, Clifton-Fine Hospital and E.J. Noble Hospital, in conducting a community needs assessment of St. Lawrence County. Based on the survey findings, the group chose the priorities noted below:

  1. Obesity (Within the chronic disease category, obesity was chosen as a primary focus, specifically to reduce obesity in children and adults.
  2. Mental health
 

And one disparity chosen:

  1. Cancer screening for the low-income population.
 

The St. Lawrence County healthcare partners chose to focus on increasing access to high quality chronic disease preventive care and management, with a specific focus on improving colorectal cancer screenings rates among low income adults. Within the mental health/substance abuse category, the partners chose to support collaboration among leaders, professionals and community members working in mental health population promoting substance abuse prevention, mental health disorders and chronic disease prevention, treatment and recovery.

The Community Needs Assessment showed that poverty is prevalent in St. Lawrence County. The County’s poverty rate is 17.8% making it 3.6% higher than the state rate and 2.5% higher than the federal rate. The poverty rate for children is 22.9% which is 2.7% above the state rate and 1.3% above the federal rate. Studies have shown that poverty is the single most powerful predictor of poor health among children and that poverty is associated with poor nutrition, substandard housing, disruptive social environment and lack of health information. Poor children are more apt to become ill, suffer adverse consequences from illness and die than children with greater economic resources.

A Community Health Improvement Plan was developed by the healthcare partners and outlines the steps and actions necessary to achieve goals related to the noted priorities. Collaborative efforts with community partners and health providers are required to address more complex public health issues. These problems require several levels of intervention including education, prevention and treatment. Alternative approaches require changes in environment, policies and regulations, and access to care. Community buy-in and engagement is essential to having an impact on community health status.

Priority: Prevent Chronic Disease
Strategy: Reduce obesity in children and adults

To reduce obesity in children and adults, a community environment that promotes and supports healthy beverage and food choices and physical activity must be created. Massena Memorial Hospital has started to meet these challenges by providing the following:

  • The hospital has partnered with Massena Central Schools in offering annual screenings and physicals to students athletics and the annual screenings required to the elementary students.
  • Hosted a wellness fair for the elementary school aged children partnering with the high school’s Tech Prep Program
  • Mapped out walking routes for hospital employees
  • Working to increase breast feeding by encouraging new mothers to breast feed before formula is offered with having two lactations registered nurses on staff and offering a free breastfeeding classes/support group monthly
  • Promote the Get Healthy St. Lawrence County website
  • Utilize data captured from EMRs and other sources of current patient data to target health education activities to specific groups
  • The cafeteria and vending machines offer healthy choices.
  • Massena Memorial Hospital has partnered with Massena Central High School to allow the hospital employees to utilize the exercise gym after school hours.
  • The hospital offers numerous health fairs, screenings and education programs both for staff and community members; some topics include Diabetes, cholesterol, hypertension, prostate, breast cancer awareness, Get Your Plate in Shape, Women’s Heart Healthy program
  • Free pre-diabetes prevention program
  • School partnership programs
  • Promote local resources and program that are already in place
  • Expand the role of health care and health service providers and insurers in obesity prevention
 

Strategy: Increase Access to High Quality Chronic Disease Preventive Care and Management in Clinical and Community Settings
Massena Memorial Hospital is meeting these challenges by:

  • Having three outreach primary care clinics in surrounding communities; a pediatric clinic, a veterans clinic and now a walk-in clinic open seven days a week
  • Dialysis Center offering hemodialysis, and peritoneal;
  • Providing a tobacco-free environment and tobacco cessation programs;
  • Offering free flu shots annual for community members over the age of 19;
  • Providing free cancer screenings that include breast and skin;
  • Providing a Kidney Disease screening;
  • Promotion of health observations such breast cancer, prostate and skin cancer;
  • Free support groups for cancer, celiac, emotions anonymous, fibromyalgia, overeaters anonymous, weight loss surgery support, and pre-diabetes;
  • Ensuring that primary care providers can easily connect their patients with available community resources;
  • Assessing and promoting the number of primary care providers who provide the new reimbursable preventive services
  • Providing educational programming to increase the number of providers who provide reimbursable preventive services
  • Promoting of the Walk-In Clinic open seven days a week for all ages
  • Reminding employees and the community that most wellness screenings are now free under the Affordable Care Act
  • Developing and promoting common messaging and public service   announcements regarding free preventive care screenings
  • Developing marketing strategies to target specific groups with information and education
  • Working with groups that provide grant funding for free preventive cancer screenings such as the St. Lawrence Cancer Fund
  • The implementation of EMRs will be a valuable tool for health care providers ensuring that patients will be asked about preventive screenings and community outreach resources such as tobacco cessation
 

Timeframe, measurement and evaluation are ongoing for all activities noted above and results will be reported annually to the New York State Department of Health and the hospital administration and Board of Directors.

Priority: Promote Mental Health and Prevent Substance Abuse
Focus: Mental Health

A support of collaboration among leaders, professionals, and community members working in the mental health field, to promote substance abuse prevention and other mental health disorders and chronic disease prevention, treatment and recovery would provide the best outcomes. There is a shortage of mental health services in the community, and a potentially even more shortage will exist with the closing of the St. Lawrence Psychiatric Center inpatient services.

The community needs assessment showed that although there may be a shortage of mental health services in our community, those services available are poorly promoted or not promoted at all. The partners decided to collaboratively promote the many mental services already available.

Massena Memorial Hospital will meet these challenges by providing the following:

  • Continue working with the Massena Drug Free Coalition, a prescription drug task force, to prevent misuse, targeting the youth of the community
  • Educate referral agents regarding mental health related programs and resources such as Reach Out
  • Learn, implement and use the Inter Agency Help Net portal that is administered by the St. Lawrence Health Initiative that lists, updates and catalogues current resources available in the community
  • Determine the possibility of adding resource links to EMRs
  • Increase the number of partners that support The Suicide Coalition efforts
 

Timeframe, measurement and evaluation is ongoing for all activities noted above and results will be reported annually to the New York State Department of Health and the hospital administration and Board of Directors.

Maintenance of Engagement with Local Partners Massena Memorial Hospital actively participates in a variety of coalitions and committees that work collaboratively to improve the health of St. Lawrence County. Each of these groups will meet regularly to share progress and relay any barriers that they are experiencing throughout the implementation of the Community Service Plan. Progress will be tracked through the work plans developed for each group using input from each participating organization to meet the objectives outlined within the work plan.

To read the complete service plan, please click here