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MMH Outpatient Services Continue to Grow with New Physicians

July 24, 2017

Massena Memorial Hospital officials shared an update on finances and utilization with the Board of Managers Monday evening at their monthly meeting. June resulted in a loss from operations of $121,576 and a year-to-date loss of $364,629. 
Chief Financial Officer Pat Facteau reported the hospital continues to care for more patients in the hospital, and our network of clinics along with our ancillary departments. Inpatient volumes were up with discharges of 205 compared to last year of 172; year to date inpatient discharges are up 8.82%.
Outpatient activity was up from last June in all categories, such as the Emergency Department and Outreach Clinics. The Emergency Department continues to treat nearly 1,400 patients a month. The Outreach Clinics year-to-date are up 1,874 visits (11.09%) compared to last year. 
The CFO noted that new physicians recruited in the past year as well as investments in technology, equipment and improved patient relations all contributed to the positive volume increases. Newborn births are trending at a 20% increase over last year.  
MMH is experiencing tremendous growth of 11% in the Outreach Clinics this year. The Louisville Family Health Center is up 29% over last year with the addition of Dr. Myo Win to the practice. The Medical Group is trending at over 31% higher than last year. North Country Women’s Health practitioners are treating 26% more patients this year and the Surgical Group is treating 20% more patients. Massena Neurology is up 15%, Cardiology is up 19% and the Walk-In Clinic is up 5% compared to last year. Year-to-date the MMH’s North Country Family Network of Clinics have treated 18,770 patients for the first six months of the year. Facteau noted this continued growth is due to the additional physicians recruited in 2016.
Employee health insurance usage and benefit expenses were over budget by 18%. Additional medical supplies were up 17% because of the increased volumes. Due to these two line item expenses, the hospital experienced the loss from operations in June.
“Total gross revenues are up 9.5%, the expenses to serve the additional contributing volume are up 9.5% as well. We continue to monitor the unusual expenses of employee benefits and supplies. The hospital continues to experience high levels of insurance contractual write-offs than it had in previous years. This is likely to continue as uncertainty brought on by federal policy changes become clearer,” Facteau said. 
“In order to provide our patients with the highest level care, Massena Memorial Hospital has prioritized the efficient adoption and use of cutting edge industry technology as a major piece of our mission. We are very proud of our team and the recognition of being selected for the eighth year as a Most Wired Hospital,” said Robert G. Wolleben, Chief Executive Officer. “At MMH we focus daily on meeting the same standards as industry leaders like the Cleveland Clinic and Mayo Clinic. We are thrilled to see that commitment honored with our eighth consecutive Most Wired distinction.”
The CEO noted, in June, we welcomed St. Lawrence Internist Medicine Practice to the North Country Family Health Network as part of the hospital’s employed physician practices. 
Next month, MMH is proud to welcome Dr. Henri Gaboriau a board certified Otolaryngologist- Head and Neck, Facial Plastic and Reconstructive Surgeon who is joining the hospital’s surgical team.  With the addition of this new surgeon, he brings a new service of Facial Plastic and Reconstructive Surgery and Otolaryngology for the MMH community and all of the North Country,” said Wolleben.
“We continue to work on financial permanence, as we have said throughout, the healthcare industry is in flux and things beyond our control can impact our bottom line with no advance warning or notice. This is more evident today because of the issues being discussed at both the state and federal levels regarding healthcare,” Wolleben said. “Despite the challenges that pop-up every day, we are making real progress on this front as evidenced by the growing number of patients we serve both in the hospital and our outreach clinics.”
 “We continue to focus as a team on the future to ensure MMH is a place where patients want to come, physicians want to practice, our employees want to work and of course our community chooses for their medical and healthcare,” Wolleben added.