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MMH Maternity Nurses Deliver Quality Care

December 11, 2017

KUDOS TO MMH MATERNITY STAFF FOR BEING IN THE TOP 1% OF NYS FOR QUALITY CARE—(from left to right) Heather Gardner, RN, Pam Marin, RN and Tammy Mitchell, RN, Director of Perinatal Services. .

The dedicated team of caring, experienced and knowledgeable nursing staff along compassionate and qualified providers ensure that each patient, their family, and the newborn are given top of the line care that creates positive outcomes for everyone.

Massena Memorial Hospital recent Press Ganey Survey report showed the Maternity Inpatient Care Scores to be in the top 1% of the state for the past twelve months. 

“I am proud to have a team that works so hard to provide the best outcomes for the new families that choose MMH for this unforgettable time in their lives,” said Tammy Sue Mitchell, RN, Perinatal Services Director. “The Maternity staff is amazing. They always have patient care for mom and baby as their number one priority”

“Our Nurses, doctors and midwife deliver excellent care on a daily basis, filled with caring and compassion. In addition, quality evidence based care is so important. I am so proud to have a team with such dedication to current practices and standards,” said Ralene North, RN, BSN, Chief Nurse Executive.
"Through the great leadership of Tammy Mitchell Director of Perinatal Services and the personal commitment of every OB staff member, Tender touches birthing center is now ranked in the top 1% in patient satisfaction in New York State,” said North. “I want to thank each and every one of them for exemplifying what Nursing Care is all about, listening to our patients, meeting their needs and making sure that every patient receives nothing but the highest quality of care." 

Press Ganey is the leading patient satisfaction survey tool that helps hospitals improve and monitor the patient care experience. The patient surveys help the hospital measure patient satisfaction in correlation to quality care. MMH Maternity scored in the 99 percentile in numerous areas. The areas are:
•    Communication with Nurses, Nurses treated me with courtesy/respect and Nurses explained in a way you understand
•    Response of hospital staff and Call button help soon as I wanted it
•    Hospital environment and quietness of hospital
•    Communication About Medicine and Tell you what new medicine was for and staff describe medicine side effect
•    Care Transition and Good understanding managing health

The team of professionals who work at MMH’s Tender Touches Birthing Center are: Cara Bono, Natalie Carranza, Diane Cline, Danielle Duprey, Brenda Francis, Tara Gallant, Heather Gardner, Snow Harper-Moulton, Brooke Hollister, Nicole Larche, Linda Lebrasseur, Pam Marin, Jamie Marlow, Megan McDonald, Christine Phippen, Bethann Rice, Acacia White, Tammy Sue Mitchell, Barbara Hillis, Dr. Jeffrey Greenberg and Dr. Emmanuel Nwogu. 

“The results speak for themselves and are very much a reflection of our committed staff and culture that is focused on our mission of providing well-rounded, family healthcare with respect and understanding for the physical and emotional needs of our North Country communities.” says Robert Wolleben, CEO of Massena Memorial Hospital. 

Press Ganey works with more than 7,000 health care organizations, including nearly 40% of U.S. hospitals, to measure and improve their quality of care, and has more than 20 years in the business. These surveys are also used to garner information sent to a Medicare program referred to as HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems. The Center for Medicare Services reports the HCAHPS information publicly and allows comparisons of hospitals by the public as an incentive for hospitals to provide quality service.