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MMH Awarded Joint Commission Hospital Accreditation

February 21, 2018

Massena Memorial Hospital Awarded Hospital Accreditation from the Joint Commission. MMH receives Joint Commission certificate for earning full accreditation after a four-day on-site survey. Pictured from left to right; Bob Wolleben, FACHE, Chief Executive Officer, Ralene North, RN, Judy Tubolino, RN, BSN, MS, Director Performance Improvement/ Risk Management and Mark Brouillette, Senior Director Professional/Practice Management, Ancillary Services and Safety.

Massena Memorial Hospital today announced it has earned The Joint Commission’s Gold Seal of Approval® for Hospital Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal of Approval® is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care.  
Massena Memorial Hospital underwent a rigorous, unannounced onsite four-day survey in December. During the review, a team of Joint Commission expert surveyors evaluated compliance with hospital standards related to several areas, including emergency management, environment of care, infection prevention and control, leadership, and medication management. Surveyors also conducted onsite observations and interviews. 
The Joint Commission has accredited hospitals for more than 60 years. More than 4,000 general, children’s, long-term acute, psychiatric, rehabilitation and specialty hospitals currently maintain accreditation from The Joint Commission, awarded for a three-year period. In addition, approximately 360 critical access hospitals maintain accreditation through a separate program. 
“Joint Commission accreditation provides hospitals with the processes needed to improve in a variety of areas from the enhancement of staff education to the improvement of daily business operations,” said Mark G. Pelletier, RN, MS, chief operating officer, Division of Accreditation and Certification Operations, The Joint Commission. “In addition, our accreditation helps hospitals enhance their risk management and risk reduction strategies. We commend (name of organization) for its efforts to become a quality improvement organization.”
“Massena Memorial Hospital is pleased to receive accreditation from The Joint Commission, the premier health care quality improvement and accrediting body in the nation,” added Bob Wolleben, FACHE, Chief Executive Officer. “Staff from across the organization continue to work together to develop and implement approaches that have the potential to improve care for the patients in our community. Whether you are about to deliver your first child or have experienced the Emergency Room, MMH staff is dedicated to delivering the best patient experience to every individual who come through our doors.” 

"We are pleased that the Joint Commission has evaluated and validated that all the staff at Massena Memorial complies with the highest national standards for safety and patient care and are committed to continually improving patient care," said Judy B. Tubolino, RN, BSN, MS, Director Performance Improvement/Risk Management
The Joint Commission’s hospital standards are developed in consultation with health care experts and providers, measurement experts and patients. The standards are informed by scientific literature and expert consensus to help hospitals measure, assess and improve performance. 

The Joint Commission
Founded in 1951, The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies more than 21,000 health care organizations and programs in the United States. An independent, nonprofit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at

Massena Memorial Hospital is an accredited, 50-bed facility located in Massena, NY; with satellite clinics located Brasher Falls and Louisville. MMH is the only municipal hospital owned by its town in New York State. With a medical staff of over 45 and over 400 employees, MMH's mission rings true today, as it did in 1952 when it opened its doors, is to provide quality care within a primary/acute health care environment by a professional staff in a compassionate, cost effective manner.