Hospitals and health systems at the forefront of using healthcare IT to improve the delivery of care have maximized the benefits of foundational technologies and are embracing new technologies that support population management and value-based care. The most successful organizations not only adopt technology but apply it strategically to achieve great outcomes, according to an analysis of the College of Healthcare Information Management Executives (CHIME) HealthCare’s Most Wired survey results.
HealthCare’s Most Wired, now in its 20th year, traditionally tracked the adoption of healthcare IT in hospitals and health systems. CHIME took over the Most Wired program and revised the survey questions and methodology this year to highlight strengths and gaps in the industry. The goal is to identify best practices and promote the strategic use of healthcare IT to elevate the health and care of communities around the world.
CHIME designated Massena Memorial Hospital for 2018 Most Wired recognition at the CHIME Fall CIO Forum in San Diego. CHIME made a report based on an analysis of survey results available today as well.
“In order to provide our patients with the highest level care, Massena Memorial Hospital has prioritized the efficient adoption and use of cutting edge industry technology as a major piece of our mission,” said Chuck Gijanto, Chief Executive Officer. “At MMH we focus daily on meeting the industry standards to link both our outpatient and inpatient systems together as well as the region such as Healtheconnections. We are thrilled to see that commitment honored with our ninth consecutive Most Wired distinction.”
The MMH Information Technology Team includes Jon Haggard, Network Administrator, Jim Flood, Interim IT Director, Ty Batten, Marilyn Carr, RN, Gina Bain, Holly Farrell, Larry Hatch and Doug Hadlock.
“We are very proud of receiving this award. It is truly a team effort and we are very thankful from the support the Board of Managers and Administration gives this department. They have allowed IT to make improvements to our systems to ensure MMH continues to be the Most Wired,” said Haggard.
The report found two key areas that emerged in 2018: the use of foundational technologies such as integration, interoperability, security and disaster recovery; and the use of transformational technologies to support population health management, value-based care, patient engagement and telehealth. These foundational pieces need to be in place for an organization to leverage tools to effectively transform healthcare.
“Healthcare IT has the potential to revolutionize care around the world, but to meet that potential it must be used strategically,” said Russell Branzell, president and CEO of CHIME. “The technology is important, but leadership and a strategic vision are equally important. The diversity of the organizations that earned Most Wired status this year shows quality care can be achieved almost anywhere under the right leadership. By sharing the best practices in Most Wired, we hope quality care will one day be available everywhere.”
The report findings fell into the two categories of foundational and transformational technologies. Highlights under foundational technologies include:
• 94 percent of participants used integrated clinical application suites and 86 percent used remote published applications.
• About three-fourths send blood glucose, bedside blood pressure, bedside pulse oximetry and EKG data directly to the EHR but only 25 percent send data directly from IV pumps and 10 percent from in-bed scale.
• Almost all physicians have electronic access to the EHR and other resources but only half have access to these resources using mobile applications.
• 94 percent can consume data in some form from a Continuity of Care Document (CCD) and 97 percent can contribute to a CCD but only 60 percent can consume discrete data with a home health agency or a skilled nursing home.
• Only 29 percent report having a comprehensive security program in place.
• Nearly all use firewalls, dispose devices containing personal health information properly and secure mobile devices with passwords but many lack other fundamental authentication and safeguarding procedures.
• 68 percent believe they could restore operations within 24 hours if a disaster caused complete loss of their primary data center.
Highlights under transformational technologies include:
• 76 percent can perform retroactive analysis for care improvement and cost reduction but only 43 percent can manage bundled payments or do real-time identification and tracking of value-based care conditions.
• 57 percent use clinical and billing data as well as health information exchanges to identify gaps in care.
• Most provider organizations’ population health strategies target diseases such as chronic obstructive pulmonary disease, congestive heart failure, heart disease and hypertension but few target behavioral health, sickle cell anemia and end-stage renal disease.
• For patient engagement, 81 percent report capabilities like email and more than half offer satisfaction surveys; 67 percent offer secure email exchange with a member of home care team and 38 percent offer virtual patient visits.
• Most offer conveniences such as requesting a prescription renewal or paying a bill through a patient portal; 90 percent offer a mobile patient portal; and nearly all offer access to test results and visit summaries.
• 89 percent offer some form of telehealth service, but few offer focused telehealth services such as genetic counseling or rehabilitation.
• About half use ePrescribing for controlled substances and 48 percent have their ePrescribing module connected to a prescription drug monitoring program.