Page Header

About Us

Mission, Vision and Values


The Mission of Massena Memorial Hospital is to provide quality healthcare and the best patient experience. 


We are committed to:

  • ...provide an excellent patient experience.
  • ...being a resource for our community’s healthcare needs
  • ...treat everyone in a fair and respectful manner
  • ...urgency in the continuous improvement of our work.
  • ...respect the dignity and confidentiality of our patients...body, mind and spirit.


  • Massena Memorial Hospital continues to remain a leading quality health care provider in the North Country. 
  • Be a primary source of health care educational programs and resources for the community.
  • Maintain and continue financial viability necessary for success now and in the future
  • Seek new opportunities and promote interaction and teamwork among health care providers and consumers. 
  • Operate with integrity. 
  • Be a place where patients want to come; physicians want to practice; and employees want to work.