Mission, Vision and Values

Mission Statement

The Mission of Massena Memorial Hospital is to provide quality care within a primary/acute health care environment by a professional staff in a compassionate, cost effective manner.

Values

We are committed to...

• Excellence in all that we do.
• Meet our community’s healthcare needs.
• Treat everyone in a fair and responsible manner.
• Creativity, innovation and persistence in the continuous improvement of our work.
• Respect the dignity and confidentiality of our patients. .. body, mind and spirit.

• Massena Memorial Hospital will become a leading quality health care provider In market share, and breadth of services in the North Country.
• Be a primary source of health care educational programs and resources for the community.
• Maintain and continue financial viability necessary for success now and in the future.
• Seek new opportunities and initiate appropriate alliances to accomplish our mission.
• Promote interaction and teamwork among health care providers and consumers of health care services.
• Operate with integrity to maintain the respect of our colleagues.
• Be a place where patients want to come; physicians want to practice; and employees want to work.