MMH Launches Mobile App to Empower Patients

Massena Memorial Hospital is pleased to announce the launch of its new mobile application (app), MMH App, providing patients and families with a one-stop mobile information hub for navigating the Massena Memorial Hospital patient experience.
MMH is thrilled to introduce “It’s About Time” the MMH's smart phone app including our real time Non Urgent Emergency Room Provider Wait Time. Now patients with non-urgent problems can see in advance how long it takes on average to see a provider,” explained Bob Wolleben, FACHE, Chief Executive Officer. “MMH is first to share ER treatment times and reflects our commitment to provide patients with information they can use in their medical care. MMH has the best ER door to discharge time in the North Country.  Our smart phone app is one way of spreading the news.”
Benefits to app users include access to information on Emergency Room Non-Urgent wait time, a link to the hospital’s website for information on over 100 physicians, health care providers, and therapists and all of the hospitals outreach clinical sites, including the Medical Group, Surgical Group, Massena Neurology, Cardiology, Kids Korner Pediatric Center, North Country Women’s Health, Brasher Falls, Norfolk and Louisville Family Health Centers. An additional feature is the app also links the community to up to date information or events through the hospital’s Facebook page. Additionally, in the one app, families can access the My Health Portal to view their medical records in seconds. 
“Continually improving the patient experience at MMH’s is our top priority - starting from the moment a patient leaves their home to receive care,” says Bob Wolleben, Chief Executive Officer. “The MMH App is a first of its kind effort and our latest innovation in patient service. The app provides an easy way to get and stay informed through fast and convenient mobile access to our community hospital.”
This new app addresses the growing need for immediate access to health care information. “As patients and families are increasingly asked to be active decision makers in their health care, hospitals and doctors must become more accessible,” says Tina Corcoran, Senior Director Public Relations/Planning. “As families balance their busy schedules with their family’s health needs, MMH App will become an essential tool for many.”
The MMH App is available at no cost for download in the Windows Store, Apple Store, Google Play and Amazon App Store, virtually for any smartphone.
The 50-bed hospital has launched a mobile application for patients that allows them to check Emergency Room non-urgent wait times; look up directions; view a list of frequently called hospital numbers; or look up physician contacts and outreach clinics. 
“We are the first hospital in the St. Lawrence County area to post wait times on its website and a mobile app. For example, this morning when I checked the non-urgent ER Wait Time, it was five minutes,” Corcoran added. “In the case of an emergency, wait times are often the last thing on your mind, you head right to the ER, but when it’s the flu, or an after-hours ear infection, you can double check the ER Wait Times to manage your time.”
The mobile app is refreshed every fifteen minutes, so a community member can estimate the approximate wait time before heading to the hospital. Everyone needs to remembers, real emergencies present at any time, so the wait time is used as an estimate.
“Every day, people look for ways to manage their health care,” said Wolleben. “Mobile applications provide a convenience and easy way to access health-related information. The CEO continued, saying, “A priority for this year is to focus on the future because this is what our community deserves. We look forward to continuing to meet the healthcare needs of our communities that we serve and the opportunity to raise our customers’ experiences and satisfaction to new levels.” 



February 2017

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