Massena Memorial Hospital Named 2016 Most Wired

Most Wired Hospitals Use Technology for a Better Patient Experience 

Massena Memorial Hospital has been named as one of Healthcare’s 2016 Most Wired Hospitals today, a merit recognizing the organization’s adoption of industry leading operational, financial and clinical technologies. This year’s honor marks the seventh consecutive Most Wired designation for the hospital, and its eighth over the past decade.
Technology is improving the efficiency of care delivery and creating a new dynamic in patient interactions, according to results of the 18th Annual Health Care’s Most Wired® survey, released by the American Hospital Association’s (AHA) Health Forum.
“In order to provide our patients with the highest level care, Massena Memorial Hospital has prioritized the efficient adoption and use of cutting edge industry technology as a major piece of our mission,” said Robert G. Wolleben, Chief Executive Officer of Massena Memorial Hospital. “At MMH we focus daily on meeting the same standards as industry leaders like the Cleveland Clinic and Mayo Clinic. We are thrilled to see that commitment honored with our seventh consecutive Most Wired distinction.”
Massena Memorial Hospital is currently transitioning to a non-profit entity and seeking a partner hospital with which to affiliate. The affiliation would ensure the long-term viability of the hospital and enable it to meet the healthcare needs of residents and the surrounding communities. This distinction underscores the commitment that the hospital has been to capital and operational improvements in the ever-changing healthcare field.
According to the survey, Most Wired hospitals are using telehealth to fill gaps in care; provide services 24 hours a day, 7 days a week; and expand access to medical specialists. This year’s results show:
The top three telehealth services offered in hospitals are consultations and office visits, stroke care, and psychiatric examinations and psychotherapy. 
Stroke care is the most rapid growth area for telehealth services up 38 percent from 2015, as evidence-based studies emphasize the time urgency of stroke care.
More than 25 percent of hospitals use internet-enabled monitoring devices for chronic disease management of congestive heart failure, diabetes and heart disease.
In redefining the way that they provide care in their communities, Most Wired hospitals are using technology to build patient engagement with the individual’s lifestyle in mind, which includes electronic access to their care team.
68 percent accept patient-generated data through the patient portal.
26 percent of Most Wired organizations offer E-visits through a mobile application.
61 percent use social media to provide support groups.
“Hospitals are breaking-out of their traditional four walls and providing care where and when patients need it,” said Rick Pollack, president and CEO of the AHA. “These Most Wired hospitals exemplify this transformation by harnessing technology, engaging patients and offering services remotely. And, removing policy and other barriers to telehealth will allow even faster adoption of these amazing technologies.”
Most Wired hospitals are utilizing population health management tools and partnering with other health care providers to share critical clinical information used in analyzing interventions aimed at key patient groups, such as those with diabetes. To get patients the right care, hospitals are using predictive modeling to eliminate preventable problems.
53 percent interface electronic health record data with population health tools.
62 percent stratify patients according to risk.
51 percent aggregate data from patient encounters to create a community health record.
The versatility of mobile technologies makes it possible for clinicians and care team members to have the right tools for sound clinical decision-making wherever they are: 81 percent of Most Wired hospitals use mobile applications to notify clinicians of sudden changes in patient conditions and correlated events such as falls or respiratory distress or failure.
As they build out new capabilities, hospitals are also taking strong actions to ensure health data is secure.
More than 90 percent use intrusion detection systems, privacy audit systems and security incident event management to detect patient privacy breaches, monitor for malicious activities and produce real-time analysis of security alerts. 
84 percent conduct a third-party security audit annually to ensure that guidelines are followed.
HealthCare’s Most Wired® survey, conducted between Jan. 15 and March 15, 2016, is published annually by Health & Hospitals Networks (H&HN). The 2016 Most Wired® survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. The survey of 680 participants, representing an estimated 2,146 hospitals—more than 34 percent of all hospitals in the U.S.—examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration. 
Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners, visit 
About Massena Memorial Hospital
Massena Memorial Hospital is an accredited, 50-bed facility located in Massena, NY; with satellite clinics located Brasher Falls, Norfolk and Louisville. MMH is the only municipal hospital owned by its town in New York State. With a medical staff of over 45 and over 400 employees, MMH's mission rings true today, as it did in 1952 when it opened its doors, is to provide quality care within a primary/acute health care environment by a professional staff in a compassionate, cost effective manner.
MASSENA MEMORIAL HOSPITAL NAMED 2016 MOST WIRED HOSPITAL- Most Wired--Progress Continues with Commitment of Health Information Technology. MMH  earns a a merit recognizing the organization’s adoption of industry leading operational, financial and clinical technologies. This year’s honor marks the seventh consecutive Most Wired designation for the hospital, and its eighth over the past decade. Pictured with the Massena Memorial Hospital Information Technology Team (front row, from left to right) Marilyn Carr, Holly Farrell, Abe Bejjani, Darcy Fournier, Jana Grose, Chief Information Officer; and Chief Executive Officer Bob Wolleben, FACHE. Not pictured from the IT Team are Ty Batten, Larry Hatch, and Gina Bain.


February 2017

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