New Managers and Supervisors at Massena Memorial Hospital recently earned a New Supervisors Certification by participating in an eight-week Training and Development program presented by CITEC in for several Massena area businesses Business Solutions. Six MMH employees joined ten other people from Massena businesses in the training; employees from Massena Electric Department and the Housing Authority. The program was facilitated by Debi Pettit, SPHR, SHRM-SCP,
“Each individual has an important role within our organization,” said Bob Wolleben, FACHE, MMH Chief Executive Officer. In addressing the managers, he added, “This training gave you each some good background to use as a supervisor and we appreciate you taking the time out of your busy lives to go through the eight week certification. This was a good opportunity to give you some education and experience you can use in your daily work here.”
Six employees were nominated from their Director and the Administrative Team to
attend the certification program. They are Kelly LaBrake, Environmental Services, Amy Love, Registration, Elysa Smith, Outreach Services, Brittany Rowe, Respiratory Therapy, Anastasia Blanchard, Coding and Dawn Hewlett, Patient Accounting.
The training certification is named, New Supervisor Certification, it covered the foundational issues for anyone responsible for directly the work of others, regardless of how new they are to their roles. Topics covered in the training included:
• Essentials of Supervising Others... Including Peers!
• Interpersonal Skills
• Dealing with Difficult Employees
• Managing & Resolving Conflicts
• Business Etiquette
• Business Writing
• What Every Supervisor Should Know About Employment Laws
• Safety in the Workplace
Brittany Rowe, RRT, Respiratory Therapy Director, said our group learned a lot, the discussion we shared was very helpful to learn from other experiences.
Kelly LaBrake, Environmental Services Supervisor noted that tips for conflict resolution were something we can use in dealing with employees or others every week.
Anastasia Blanchard, Coding Supervisor, said one of the main things she took away from the program was how important the working relationship line is, everything is built on trust and honesty. It is important as a supervisor to follow through and if you can’t explain why.