Massena Memorial Hospital Named 2012 Most Wired

Nation’s Most Wired Hospitals Improve Efficiency with Health Information Technology

Massena Memorial Hospital has been recognized as one of the nation’s MOST WIRED,  according to the results of the 2012 Most Wired Survey released today in the July issue of Hospitals & Health Networks magazine.

The nation’s Most Wired hospitals are leveraging the adoption and use of health information technology (IT) to improve performance in a number of areas, according to Health Care’s Most Wired 2012 Survey released today.   As a field, hospitals are focused on expanding and adopting IT that protects patient data, and optimizes patient flow and communications.

“The MMH Information Technology team has worked extremely hard over the last few years to accomplish being Most Wired for the fourth time,” said Charles F. Fahd, II, FACHE, Chief Executive Officer. “MMH understands the importance of health information technology and is committed to continually making progress toward meeting meaningful use criteria. The Information Systems Department has made significant gains through the information technology strategic plan to include the development of the EHR improves care by enabling functions that the paper records cannot deliver, improving patient safety, privacy and continuity of care.”

“Receiving the Most Wired designation is a hospital wide effort to include the employees, medical staff and the IT team,” said Jana Grose, Chief Information Officer/Information Technology Director. “IT does the framework, but it is the clinical people, the physicians, nurses, technologists and therapists who implement the information into the electronic medical record.”

Grose explained through the IT strategic planning process it is proactive and continual building and implementing not only hardware, software, but building and customizing to each department. Some of the highlights for MMH receiving this prestigious award including the meeting Meaningful Use criteria and attesting to, CPOE-Clinical Physician Order Entry for medications, lab and medical imaging, security and annual risk assessments for the IT, a new ED system-MedHost, along with the continual expansion of the hospital interactive website. Grose added, today we are changing how we do healthcare and implementing IT is all areas of healthcare on both the clinical and support side.

Among the key findings this year: 
•    Ninety-three percent of Most Wired hospitals employ intrusion detection systems to protect patient privacy and security of patient data, in comparison to seventy-seven percent of the total responders. 
•    Seventy-four percent of Most Wired hospitals and fifty-seven percent of all surveyed hospitals use automated patient flow systems.
•    Ninety percent of Most Wired hospitals and seventy three percent of all surveyed use performance improvement scorecards to help reduce inefficiencies.
•    One hundred percent of Most Wired hospitals check drug interactions and drug allergies when medications are ordered as a major step in reducing medication errors

“As shown by these survey results, hospitals continue to demonstrate how IT not only can be used to improve patient care and safety but it is also a means to improve efficiency,” says Rich Umbdenstock, president and CEO of the AHA. “Hospitals receiving Most Wired recognition are truly representative of our nation's hospitals and systems – rural and urban, small and large, teaching and non-teaching, and critical access hospitals geographically dispersed.”

“Equipping caregivers with the information needed to drive quality, safety and efficiency will continue to be an imperative as the challenges facing health systems grow increasingly complex,” says Pat Blake, president, McKesson Technology Solutions.  “The effective use of health IT, including actionable analytics and connectivity, can be a strategic lever as hospitals and health systems work to drive better outcomes while managing capacity, reducing costs, and coordinating care across multiple settings and caregivers.”

Of note, social media is catching on among the Most Wired hospitals for crisis communications, nearly one half compared with one-third of total responders use this media. More than 25 percent offer care management messages and chats with physicians.
Health Care’s Most Wired Survey, conducted between Jan. 15 and March 15, asked hospitals and health systems nationwide to answer questions regarding their IT initiatives. Respondents completed 662 surveys, representing 1,570 hospitals, or roughly 27 percent of all U.S. hospitals.
The July H&HN cover story detailing results is available at

About the AHA
The American Hospital Association (AHA) is the national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. Close to 5,000 hospitals, health care systems, networks, other providers of care and 40,000 individual members come together to form the AHA.  Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends.  For more information, visit the AHA website at

About the Most Wired Survey
The 2012 Most Wired Survey is conducted in cooperation with McKesson Corporation, the College of Healthcare Information Management Executives (CHIME), and the American Hospital Association.

MMH Named 2012 Most Wired Hospital--Progress Continues with Adoption of Health Information Technology- Massena Memorial Hospital has been named to the nation’s Most Wired Hospitals, according to the results of the 2012 Most Wired Survey and Benchmarking Study.  Hospitals & Health Networks magazine, names the 100 Most Wired hospitals and health systems each year since 1999, this is MMH’s fourth award. Pictured with the Massena Memorial Hospital Chief Executive Officer, Charles F. Fahd, II, are members of the hospital’s Management Information Systems team; (from left to right) Jana Grose, Director of Information Systems Marilyn Carr, David Weitz, Jay Lawrence, Ty Batten, and Gina Bain; missing from photos is Larry Hatch.




October 2015

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