Massena Memorial Hospital (MMH) has a policy of maintaining the highest level of professional and ethical standards in the conduct of its business. The Hospital places the highest importance upon its reputation for honesty, integrity and high ethical standards. If you have a concern or a question we want to hear it.
How to Report a Compliance Concern
Massena Memorial Hospital (MMH) is committed to preventing and detecting fraud, waste, or abuse. To this end, the Hospital has established a reporting system whereby employees and other agents can report suspected criminal conduct or other violations of law, regulations or the Hospital's compliance standards and policies by others within the organization without fear of retaliation.
If you feel that the hospital is in violation, and wish to file a report the following options are available:
Call the Compliance Officer: Sue Beaulieu R.N. at 315-769-4217
Written letter to:
Sue Beaulieu R.N., FACHE, Compliance Officer
Massena Memorial Hospital
1 Hospital Drive
Massena, New York 13662.
You may also contact any Department Manager or Senior Administrator and the complaint will be forwarded to the compliance Officer.
Every complaint will be thoroughly investigated and you will receive a report of our findings.
The Federal False Claims act protects a person who reports non-compliance, in addition Massena Memorial encourages reports in order to correct violations and prevent future violations.
However, if you would like to report anonymously you may call the Hospital’s Compliance Hotline at 315-769-4341 and leave a detailed message. If you choose to report anonymously, will not be able to share our findings, but your concerns will be investigated thoroughly.
Sue Beaulieu R.N., FACHE